Privacy Policy

1. Who we are

TREVIX365 GLOBAL PRIVATE LIMITED is the data fiduciary for the personal data described in this policy. Registered office: Maradu, Ernakulam, PIN 682304, Kerala, India. GSTIN: 32AANCT6421C1ZM.

This policy applies to this website, our kiosks and partner outlets, and enquiries made by phone, WhatsApp or email. It is written to align with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 with its rules.

2. What we collect

• Identity and contact data — name, phone number, email address, city.
• Device data — make, model, and where a warranty claim is made, the IMEI and condition of the device.
• Plan data — the plan purchased, price, date of installation, outlet, warranty registration, claim history and film replacements.
• Enquiry data — the message you send through our enquiry form, by phone, WhatsApp or email.
• Payment data — the amount, date and reference of your payment. Card numbers, CVV and UPI credentials are collected and processed by Razorpay, our payment gateway, and are never stored on our systems.
• Technical data — the theme preference we store in your browser, and standard server logs such as IP address and pages requested.

3. Why we use it

• To cut, install and register the protection plan you have bought.
• To provide the two free film replacements and to process display warranty claims, including with our authorised OEM service centres.
• To respond to enquiries and provide customer support.
• To keep records required for accounting, tax and GST purposes.
• To take payment and handle refunds, duplicate charges and disputes.
• To improve our service and, where you have consented, to send you relevant updates about your plan.

We do not sell your personal data, and we do not use it for advertising sold to third parties.

4. Consent and basis

Where we rely on consent, you give it by submitting an enquiry or purchasing and registering a plan. You may withdraw consent at any time by writing to us — this will not affect processing already carried out, but it may mean we can no longer service a warranty claim that depends on your device records.

Some processing is necessary for the performance of our contract with you (installing and warranting your plan) or for compliance with law (retaining GST records).

5. Cookies and local storage

This website does not use advertising or tracking cookies. We store a single preference in your browser’s local storage under the key "tv-theme" so that the light or dark theme you choose is remembered on your next visit. Clearing your browser storage removes it.

Our web server keeps standard access logs for security and troubleshooting.

6. Who we share it with

We share only what each of them needs, and never for their own marketing.

• Razorpay, our payment gateway, to process your payment and any refund.
• Authorised OEM service centres in our network, where a warranty claim requires a display repair.
• Technology and hosting providers who operate our website and systems under confidentiality obligations.
• Professional advisers, auditors, or government authorities where disclosure is required by law.

7. How long we keep it

Plan, warranty and claim records are kept for the term of the plan and for as long afterwards as needed to administer claims, resolve disputes, and meet accounting and tax obligations under applicable law.

Enquiry data that does not lead to a sale is kept only as long as needed to handle the enquiry and any follow-up, after which it is deleted.

8. Security

We use reasonable technical and organisational safeguards, including restricted staff access, HTTPS on this website, and storing payment credentials with our gateway rather than on our own systems. No system is perfectly secure, and we cannot guarantee absolute security.

9. Your rights

To exercise any of these rights, write to Info@trevix365.com with your name, phone number and the device or plan concerned. We may ask you to verify your identity before acting.

• Access — ask what personal data of yours we hold, and get a summary.
• Correction — have inaccurate or incomplete data corrected.
• Erasure — ask us to delete data we no longer need.
• Withdraw consent — for processing based on consent.
• Nominate — name another person to exercise your rights in the event of death or incapacity.
• Complain — to us first, and to the Data Protection Board of India if we do not resolve it.

10. Children

Our plans are sold to adults. We do not knowingly collect personal data from children under 18 without the consent of a parent or guardian. If you believe a child has provided us data, contact us and we will delete it.

11. Grievance officer

Grievance Officer: Mr. Afzal Khan, Ernakulam. For any question, request or complaint about your personal data, write to Info@trevix365.com or call +91 81699 05555, marking your message "Privacy". Postal address: Maradu, Ernakulam, PIN 682304, Kerala, India.

We aim to acknowledge every request within 7 working days and resolve it within 30 days.

12. Changes to this policy

We may update this policy as our service or the law changes. The current version is always published on this page, with the date shown at the top.