Shipping & Exchange

1. We do not ship

Trevix365 does not deliver products. There is no courier, no postal despatch, and no cash-on-delivery. Your plan is a service performed on your device, so there is nothing to ship and no delivery charge to pay.

Because installation happens in front of you, the fit, the film type and the finish are confirmed with you before the service is completed.

2. Where installation happens

• At our counter inside a tecQ store — Marine Drive or Edappally in Kochi, or Angamaly — with more Kerala locations being added.
• At a Trevix365 Partner Outlet.
• At your home or office, on a pre-arranged visit — free of charge within Ernakulam.

3. On-site visits

We come to you and install on the spot — this is how the service works for many customers. Visits are arranged by phone or WhatsApp so we can confirm your device, the film type and a time slot.

On-site visits within Ernakulam are free of charge — there is no visit fee. For other Kerala locations, ask us when you book and we will confirm in advance whether a visit charge applies. There are never "shipping" charges, because nothing is shipped.

Most installations take under ten minutes once we are with you.

4. No exchange — replacements instead

Our plans are not exchangeable. An exchange means returning one item and taking another in its place; here there is no item to return and no stock to hand over. The film is cut to your device and bonded to it, and the protection is delivered in person.

What stands in place of an exchange is the replacement that every plan already includes.

5. Your two free replacements

• Replacements must be requested with the device present, at a Trevix365 Partner Outlet.
• The existing film must still be fitted on the device for a replacement to be processed.
• Replacements do not extend or reset the 365-day term, and do not extend the display warranty.
• Replacements cover wear, scratches, lifting edges and installation defects.
• Damage to the device itself is handled as a display warranty claim, not a film replacement — see Terms & Conditions.

6. If something is wrong from the start

If the film lifts, bubbles, or is visibly defective within 7 days of installation, contact us and we will re-install at no charge. If we took payment but could not complete the installation at all, that is a refund — see Cancellation & Refund.

If your device model was not supported and we sold you a plan that could not be installed, you are entitled to a full refund.

7. Contact

To book an installation, arrange an on-site visit or claim a replacement: +91 81699 05555 (call or WhatsApp) or Info@trevix365.com.