1. The short version
- A plan is not refundable simply because it has been installed.
- If you are not satisfied with the protection or the installation, you may cancel within 7 days of installation — after informing our customer care and having the cancellation confirmed.
- A confirmed cancellation is refunded in full, and we remove the film.
- We also refund in full if we take payment but cannot complete the installation, or if you are charged twice or charged the wrong price.
- Warranty claim fees and replacement fees are not refundable once the work has been done.
- After the 7-day window, there is no pro-rata refund for the unused part of a 365-day term.
2. Why a plan is not automatically refundable
Your plan is a service performed on your device, not a product sitting in a box. In one visit we consult you on the film type, cut a protector to your exact device profile, and bond it to your display. The film is consumed by that cut and cannot be re-sold, and the installation cannot be reversed — so the installation on its own does not entitle you to a refund.
That is why cancellation after installation is not automatic. It is open to you for the first 7 days if you are not satisfied, and it is confirmed by our customer care before any money moves. We would rather be plain about that at the counter than leave it to fine print.
3. When we refund
| Situation | What you get |
|---|---|
| You are not satisfied with the protection or the installation and cancel within 7 days of installation, after customer care confirms the cancellation | Full refund of the plan amount; we remove the film, and the plan, its free replacements and its warranty end |
| We took payment but could not complete the installation (device profile unavailable, machine or film failure, installation failed and could not be corrected in the same visit) | Full refund of the amount paid |
| Your device turned out not to be compatible with the plan sold to you | Full refund of the amount paid |
| Duplicate charge, double payment, or an amount charged in error | Full refund of the erroneous amount |
| You were charged a price different from the price confirmed to you at the counter | Refund of the difference |
Where installation fails and you would rather try again, we first offer a re-installation at no charge — the choice is yours. A cancellation is only acted on once customer care has confirmed and logged it.
4. When we do not refund
| Situation | Reason |
|---|---|
| Change of mind more than 7 days after installation | The cancellation window has closed; plans are non-cancellable after it |
| A plan under which a display warranty claim has already been honoured | The plan has already delivered its main benefit — the warranty stays in force, but the plan is no longer eligible for a satisfaction cancellation |
| Unused portion of the 365-day term | Plans carry no pro-rata refund |
| ₹2,500 warranty claim service fee | Non-refundable once the claim has been processed |
| ₹399 replacement fee after the two free replacements | Non-refundable once the film has been cut |
| Cosmetic dissatisfaction with an installed film (edge reflection, minor bubbles settled within the curing window) | We will re-install free of charge within 7 days if the film is defective or badly applied — see below |
| Damage caused by misuse, or a claim excluded under the warranty terms | Outside the scope of the plan |
If the film lifts, bubbles, or develops a visible defect within 7 days of installation, tell us — we re-install at no charge before any refund question arises.
5. How to request a cancellation or refund
- Call or WhatsApp +91 81699 05555, or email Info@trevix365.com, within 7 days of the installation date.
- Tell our customer care why you are not satisfied. They will confirm whether the cancellation is approved and log the request against your plan.
- Give your name, phone number, the outlet or visit date, the device model, and the amount paid.
- Share your payment reference, receipt or plan card if you have one.
- Make the device available — at a kiosk, partner outlet or agreed visit — so we can remove the film.
- We confirm the outcome within 7 working days of receiving the request. The request itself only needs to reach us inside the 7-day window.
6. Refund timelines
Approved refunds are returned through Razorpay, our payment gateway, to the original payment method — the same card, UPI ID or bank account used to pay. We initiate the refund within 5–7 working days of approval. Your bank or payment provider may take up to a further 10 working days to credit it, and we cannot speed that up once it has been sent.
We cannot refund to a different card, account or person than the one used for the original payment.
7. Contact
For anything on this page — Info@trevix365.com, +91 81699 05555, or visit any Trevix365 kiosk or partner outlet. Our registered office is Maradu, Ernakulam, PIN 682304, Kerala, India.
Questions about this page? Write to Info@trevix365.com or call +91 81699 05555.
TREVIX365 GLOBAL PRIVATE LIMITED · Maradu, Ernakulam, PIN 682304, Kerala, India · GST 32AANCT6421C1ZM