Terms & Conditions

1. Who we are

TREVIX365 GLOBAL PRIVATE LIMITED ("Trevix365", "we", "us") operates this website and provides custom-cut device protection services in Kerala, India. Registered office: Maradu, Ernakulam, PIN 682304, Kerala, India. GSTIN: 32AANCT6421C1ZM.

By purchasing a protection plan, booking an installation, or using this website, you agree to these terms. If you do not agree, please do not purchase a plan.

2. What the service is

Trevix365 is a service, not a shipped product. We cut protective film to the exact dimensions of your device using an on-site cutting machine, then clean your display and apply the film for you. Installation is carried out in person by our staff — at a Trevix365 kiosk, at a Trevix365 Partner Outlet, or at your location where an on-site visit has been arranged in advance.

Nothing is couriered to you, and no physical goods are delivered to an address. See Shipping & Exchange for detail.

3. Plans, prices and term

Plans are fixed-price and run for 365 days from the date of installation. Prices shown on this website are in Indian Rupees and are inclusive of GST and all applicable taxes — the price you see is the price you pay.

Camera glass and frame protection are included on Ultra Premium 360 and available as a paid add-on on other plans.

4. What every plan includes

Film replacements do not extend or reset the 365-day term, and do not extend the warranty period. If the film is no longer fitted on the device, a replacement cannot be processed until protection is re-applied.

• Custom-cut film cut to your device profile at the time of installation.
• Professional, bubble-free installation by trained staff.
• 2 free replacements of the front and back film during the 365-day term.
• A 12-month display damage warranty on plans marked "With warranty".

5. Free film replacements

Every plan includes two free replacements of the front and back protection film. After the two free replacements are used, each further replacement carries a flat ₹399 service fee.

Replacements cover the front and back film only. Frame and camera glass are not included in free replacements. Replacements must be requested at a Trevix365 Partner Outlet, with the device present and the film still fitted.

6. Display damage warranty

Plans marked "With warranty" cover accidental display damage or breakage for 12 months from installation, provided the protection film was fitted on the device at the time the damage occurred, and allow up to two claims in the plan year.

A flat ₹2,500 service fee applies to every claim. It is charged in addition to any cost-share and is non-refundable once the claim has been processed.

Authorised Original display repairs are carried out at our authorised OEM service centres in Kochi. Typical turnaround is 2–3 working days, and sometimes 3–5 hours subject to part availability.

7. What is not covered

• Internal components — motherboard, camera, battery, speaker, charging port.
• Dents, scratches, cosmetic wear, and damage to the frame or back glass beyond the film protection fitted.
• Liquid damage, fire damage, loss, theft, or intentional damage.
• Devices with a tampered IMEI, or with damage caused by an earlier unauthorised repair.
• Software issues, data loss and loss of settings — you are responsible for backing up your device.
• Devices on which the protection film was removed, replaced elsewhere, or never fitted.

8. Cancellation

A plan is not refundable simply because it has been installed. Because the consultation, cutting and installation happen in a single visit and the film is cut specifically for your device, the service is complete at the point of installation and cannot be returned or undone.

You may, however, cancel within 7 days of installation if you are not satisfied with the protection or with the installation. A cancellation after installation is not automatic — it is accepted only after you inform our customer care and they confirm it. Call or WhatsApp +91 81699 05555, or email Info@trevix365.com.

Once a cancellation is confirmed, the plan amount is refunded in full and we remove the film. The plan, its free replacements and its display warranty end at that point. A plan under which a display warranty claim has already been honoured is not eligible for a satisfaction cancellation.

After the 7-day window closes, a plan cannot be cancelled and carries no pro-rata refund for the unused part of the 365-day term. See Cancellation & Refund for the full rule.

9. Refunds

A plan that has been installed is not refundable by default — the film has been cut for your device and installed, and that service cannot be undone. You may still cancel within 7 days of installation if you are not satisfied, after informing our customer care and having the cancellation confirmed.

We also refund where we take payment but cannot complete an installation, and where a duplicate or erroneous charge is made. Payments and refunds are processed through our payment gateway, Razorpay. The full rule is in Cancellation & Refund.

10. Installation and delivery

We do not ship products. Installation is performed in person at a kiosk, a partner outlet, or on a pre-arranged on-site visit. There are no delivery charges because nothing is delivered. See Shipping & Exchange.

11. Your responsibilities

• Give us the correct device model, and disclose any pre-existing damage, repair or modification before installation.
• Back up your device before handing it over for installation, a replacement or a warranty repair.
• Keep the film fitted for the warranty to remain valid.
• Report damage honestly and promptly, and do not tamper with the device or the film to support a claim.

12. Liability

Our liability in connection with a plan is limited to the benefits described in these terms — the film replacement and, where the plan carries it, the display warranty cost-share. We are not liable for indirect or consequential loss, including loss of data, loss of use, or loss of business.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be excluded by agreement.

13. Changes to these terms

We may update these terms as our service, plans or the law change. The version published on this page at the time of your purchase governs your plan. Material changes will be reflected in the "last updated" date above.

14. Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Ernakulam, Kerala, India.

Questions about these terms: Info@trevix365.com or +91 81699 05555.